zentiquemart Order & Shipping Policy

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Thank you for choosing zentiquemart. Our team is committed to handling your grocery and kitchen essentials with the utmost care, and to keeping you fully informed at every stage between checkout and delivery. The sections below explain how we process, ship, and support your orders.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We prepare and hand these orders to our carriers within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are, whenever feasible, handled that same day. Orders received after 2:00 PM EST, or on a weekend, are addressed on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in insulated cold-chain packaging and shipped only Monday through Thursday, so they do not sit in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders exceeding $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start once your order leaves our facility. Minor delays can occur during peak holiday periods or severe weather events.

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International Shipping

zentiquemart also delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing borders may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. Your local customs authority sets these amounts, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order ships, we send an automated shipping confirmation email with a direct tracking link and carrier details.

If tracking information has not appeared, or you have not received a tracking number, within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

We begin processing orders soon after they are placed so that dispatch stays fast.

• To change your shipping address or modify your order, contact us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, the address can no longer be altered.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, notify us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows delivery but the package has not arrived, or if items arrive damaged, contact us within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: zentiquemart
• Customer Support Email: [email protected]
• Customer Support Phone: 17744443333
• Physical Business Address: 18 Emory st, ATTLEBORO, MA 02703, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST